Heather Porter's Articles in Career Management

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Customer Service The Old-Fashioned Way With quickly-evolving technologies and new industries sprouting like toadstools on an almost daily basis, it may be understandable why service initially got swept under the rug. But no more. These days, there is so much choice. The big boys, the monopolies, are not as strong as they used to be. The words “boutique” and “micro” are what sell. Smaller companies that know they need to put a human, understanding face forward in order to survive. And the worst customer service offenders are finally learning that they are already and will be losing business because of their extremely lax policies. In this climate, it is of utmost importance to be the best in customer service -- it's becoming a deal-breaker.