Kate Tammemagi's Articles in Career Management

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Leadership Skills - Winning over your Team Members Leadership by definition is about a Leader taking a group of Followers to a defined destination. Without followers, or the destination, the ‘Leader’ is just a person going for a walk! The first step in Leadership is to get the followers to WANT to follow the Leader - to be the type of Leader a Team will respect and want to follow. This article gives useful Leadership skills and tips to help to win Team Members’ trust and respect. Customer Service Training - Building a High Performing Team Culture The power of Team Culture is extremely influential on the performance of our Customer Service Team and the quality of Service we deliver to our Customers. What is the Culture of a successful Customer Service Team? Can we identify this? How can we achieve a high performance culture in our Customer Service Team? This article will provide the answers.